pak92 Privacy Policy

This Privacy Policy ("Policy") describes how pak92 ("pak92," "we," "us," "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," "User") who access or use the pak92 online gaming platform available at pak92.pro. By registering an account or using any service offered through pak92, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

1. Who We Are

pak92 is an online gaming platform operating under an internationally recognised gaming licence, offering sports betting, live casino, slots, and related gaming services to players in Pakistan and other authorised territories. pak92 acts as the data controller in respect of all personal data collected from registered players and site visitors through pak92.pro.

For all data-related queries, you may contact our compliance team at: [email protected] (plain text — not a clickable link).

2. Scope of This Policy

2.1 This Policy applies to all personal data collected by pak92 through: the pak92.pro website; the pak92 mobile-optimised platform; customer support communications via live chat and email; and any promotional or survey activity conducted by pak92 directly.

2.2 This Policy does not cover the data practices of third-party game studios, payment processors, or other external service providers whose products or services are accessible through pak92. Players are advised to review the privacy policies of those third parties independently.

2.3 This Policy should be read in conjunction with pak92's Terms & Conditions and Responsible Gaming page, both of which contain provisions that intersect with how pak92 uses player data.

3. Data We Collect

pak92 collects the following categories of personal data from players and site visitors:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, CNIC number, nationality	Account registration, KYC verification, age verification (21+ policy)
Contact Data	Email address, mobile phone number, residential address	Account communication, support, promotional notifications (with consent)
Financial Data	JazzCash / EasyPaisa account numbers, bank account details (HBL, UBL, Meezan), USDT wallet addresses	Deposit processing, withdrawal verification, fraud prevention, AML compliance
Transaction Data	Deposit history, withdrawal records, bet history, bonus usage	Account management, dispute resolution, regulatory reporting
Technical Data	IP address, device type, browser type, operating system, session timestamps	Fraud prevention, security monitoring, platform optimisation
Usage Data	Pages visited, games played, time spent, betting patterns	Responsible gaming monitoring, platform improvement, personalisation
Communications Data	Live chat transcripts, support email content, feedback submissions	Support delivery, quality assurance, dispute resolution
Verification Documents	CNIC scan or photograph, proof of payment method, proof of address	KYC compliance, withdrawal verification, fraud prevention

4. How We Collect Your Data

pak92 collects personal data through the following means:

• Direct submission — data you provide when registering an account, completing KYC verification, submitting a withdrawal request, contacting support, or participating in a promotion.
• Automated technical collection — data collected automatically when you access pak92.pro, including IP addresses, device identifiers, browser fingerprints, and session activity logs via server-side logging and cookie technologies.
• Third-party verification providers — identity and age verification data returned by CNIC verification services integrated into the pak92 KYC workflow.
• Payment processors — transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT processing services upon successful deposit or withdrawal.
• Responsible gaming interactions — data generated when you activate deposit limits, session alerts, or self-exclusion tools from your account dashboard.

5. Why We Use Your Data

pak92 uses the personal data it collects for the following purposes:

• To operate and maintain your pak92 account, including processing deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20.
• To verify your identity and age (21+ policy) in compliance with our international gaming licence requirements through the KYC process.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct on the pak92 platform.
• To enforce our Terms & Conditions, including one-account-per-person rules and bonus abuse prevention.
• To operate responsible gaming tools including deposit limits, loss limits, session alerts, cooling-off periods, and self-exclusion in accordance with our Responsible Gaming obligations.
• To communicate with you regarding your account, including transactional notifications, security alerts, and support responses.
• To send promotional communications where you have provided consent, including bonus offers, new game announcements, and PSL/cricket betting promotions relevant to Pakistani players.
• To comply with applicable legal obligations, regulatory reporting requirements, and requests from lawfully authorised regulatory and law-enforcement bodies.
• To analyse platform usage patterns and improve the quality, reliability, and personalisation of pak92 services.

6. Legal Basis for Processing

pak92 processes personal data on the following legal bases:

• Contractual necessity — processing required to perform the account services contract with you, including operating your account, processing bets, and handling deposits and withdrawals.
• Legal obligation — processing required to comply with KYC, anti-money laundering (AML), and responsible gaming obligations under pak92's international gaming licence.
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent — processing for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time by contacting [email protected].

7. Data Sharing

7.1 pak92 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data sharing is restricted to the following categories of recipients, each of whom is bound by contractual data protection obligations:

• KYC and identity verification providers — to perform CNIC-based age and identity verification as required by our licensing obligations.
• Payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processing partners, to facilitate deposit and withdrawal transactions.
• Game studio providers — limited technical identifiers shared with licensed third-party game studios to facilitate game session initialisation and fair-play integrity monitoring.
• Regulatory and licensing authorities — personal data and transaction records disclosed to our licensing authority and any other competent regulatory body upon lawful request.
• Law enforcement — where pak92 is required by applicable law or court order to disclose personal data to law enforcement or governmental authorities.
• Professional advisers — lawyers, auditors, and compliance consultants engaged by pak92 under binding confidentiality obligations.

7.2 In the event that pak92 is subject to a merger, acquisition, or transfer of business assets, player personal data may be disclosed to the prospective acquirer as part of due diligence processes. You will be notified of any such change and provided the opportunity to close your account before data is transferred to a new controller.

8. Cookies & Tracking Technologies

8.1 pak92 uses cookies and similar tracking technologies on pak92.pro to enable essential platform functionality, improve user experience, and support security and fraud prevention systems.

8.2 The following categories of cookies are used on pak92:

• Essential cookies — strictly necessary for login session management, security token validation, and core platform operation. These cannot be disabled without impairing platform functionality.
• Functional cookies — used to remember your preferences such as language settings, preferred game categories, and responsible gaming limits you have previously set.
• Analytics cookies — used to collect aggregated, anonymised data about how players navigate pak92.pro, enabling us to identify and resolve usability issues and improve platform performance.
• Security cookies — used to detect and prevent fraudulent login attempts, bot activity, and account takeover attacks.

8.3 pak92 does not use third-party advertising cookies or permit ad-network tracking on the pak92.pro domain. You may manage cookie preferences through your browser settings, though disabling essential cookies will prevent normal platform operation.

9. Data Security

9.1 pak92 implements a layered information security framework to protect player personal data against unauthorised access, disclosure, alteration, or destruction. Specific measures include:

• TLS 1.3 encryption for all data in transit between your device and pak92 servers.
• AES-256 encryption for sensitive personal data and financial records stored at rest.
• Role-based access controls ensuring that pak92 staff can only access player data necessary for their specific operational function.
• Multi-factor authentication requirements for all pak92 administrative system access.
• Continuous monitoring and intrusion detection systems covering all platform infrastructure.
• Regular third-party security audits and penetration testing of the pak92 platform.

9.2 In the event of a personal data breach that poses a risk to player rights, pak92 will notify affected players and relevant regulatory authorities within the timeframes required by our licensing obligations. Notifications will be sent to the email address associated with the affected account.

9.3 While pak92 employs industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying pak92 immediately if you suspect unauthorised access to your account.

10. Data Retention

10.1 pak92 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods required by our licensing and legal obligations:

• Account and KYC data — retained for a minimum of five (5) years following account closure, as required by anti-money laundering regulations applicable under our gaming licence.
• Transaction and betting records — retained for a minimum of five (5) years following the date of each transaction, for regulatory reporting and dispute resolution purposes.
• Support communications — retained for three (3) years following the close of the support interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records — retained for the duration of your consent plus three (3) years to demonstrate compliance with consent obligations.
• Technical and usage logs — retained for twelve (12) months on a rolling basis for security monitoring purposes, then deleted or anonymised.

10.2 Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identified individual.

11. Your Data Rights

Subject to applicable law and our licensing obligations, registered pak92 players hold the following rights in respect of their personal data:

• Right of access — you may request a copy of all personal data pak92 holds about you. We will respond within thirty (30) calendar days of receiving a verified request.
• Right to rectification — you may request correction of any inaccurate or incomplete personal data held on your account. Identity-related data changes may require re-verification via KYC.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations.
• Right to restriction — you may request that pak92 restricts the processing of your data while a correction or objection request is under review.
• Right to data portability — you may request that pak92 provides your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
• Right to object — you may object to processing carried out on the basis of legitimate interests. pak92 will cease such processing unless it can demonstrate compelling grounds that override your interests.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting [email protected] without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the pak92 compliance team at [email protected]. Please note that identity verification will be required before any data access, correction, or deletion request is actioned.

12. Children & Minors

12.1 pak92 strictly enforces a 21+ age policy. The pak92 platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21 years.

12.2 Where pak92 discovers or has reasonable grounds to believe that personal data has been submitted by an individual under 21 years of age, that account will be immediately suspended, all data will be securely deleted to the extent permitted by our legal and licensing obligations, and any deposits will be returned to the originating payment method.

12.3 If you believe that a minor under the age of 21 has registered on pak92, please notify us immediately at [email protected] so that we can take prompt remedial action.

13. International Data Transfers

13.1 pak92 operates infrastructure across multiple jurisdictions as required by our international gaming licence. Your personal data may therefore be stored and processed outside of Pakistan in the jurisdictions where pak92's licensed servers and third-party service providers are located.

13.2 Where personal data is transferred internationally, pak92 ensures that appropriate safeguards are in place — including contractual data protection obligations with all recipients — to maintain a standard of protection consistent with this Policy.

13.3 By registering on pak92 and accepting this Privacy Policy, you explicitly consent to the international transfer of your personal data as described in this section.

14. Third-Party Links

The pak92 platform may contain links to third-party game studio interfaces, payment gateway portals, and licensing authority websites. pak92 is not responsible for the privacy practices of any third-party website or service. We encourage you to review the privacy policies of any third party whose services you access through or alongside the pak92 platform.

15. Amendments to This Policy

15.1 pak92 reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or prominent in-platform notification at least seven (7) days prior to taking effect, except where immediate amendment is required by regulatory or legal obligation.

15.2 The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of pak92 after any amendment takes effect constitutes your acceptance of the revised Policy. If you do not accept the amended terms, you must cease using pak92 and may request account closure via [email protected].

16. Contact & Complaints

For any queries, concerns, or formal complaints regarding how pak92 processes your personal data, please contact our compliance team using the following:

• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line.
• Live Chat: Available on the pak92 platform 24 hours a day, seven days a week.

pak92 aims to acknowledge all privacy-related requests within five (5) business days and to resolve them fully within thirty (30) calendar days. Where a complaint cannot be resolved directly, you may escalate the matter to the dispute resolution body designated by pak92's licensing authority.